CX Must Read Books

This is my collection of Customer Experience books that I have read for my Master's Degree or for general professional development in the field of Customer…
More
·
6 Pins
 5y
Collection by
winning her business how to transform the customer world's most for powerful consumers cover image
Winning Her Business
This book takes a good look at crafting customer experiences towards women as they control so much of purchasing both personally and professionally. Very good read. #cx #cxd #yourcustomersshoes #winningherbusiness #books
the cover of customer experience 3 0
Customer Experience 3.0
Great technical guide for mapping out your customer experiences. It also has a lot of wonderful real life examples. #cx #cxd #yourcustomersshoes #customerexperience3.0 #books
the ten principals behind great customer experiences by matt watkinson and mark whitison
The Ten Principles Behind Great Customer Experiences.
Excellent book on building a framework for understanding and redesigning your customer experience. #cx #cxd #yourcustomersshoes #thetenpriciplesbehindgreatcustomerexperiences #books
the book cover for how to build your customer - driven growth engine by jeanne bliss
Chief Customer Officer
Great first hand information from some of the world's most powerful Chief Customer Officers and an all around excellent read for building a world class customer experience. #cx #cxd #yourcustomersshoes #cheifcustomerofficer #books
the cover of what customers crave how to create relevant and memorable experiences at every touchpoint
What Customers Crave
This book focuses on how to deliver what customers are actually craving and how to make the customer experience memorable. #cx #cxd #yourcustomersshoes #whatcustomerscrave #books
the starbucks experience book is shown
The Starbucks Experience
This book provides wonderful insight for setting customer experience goals and for generally understanding the power of an excellent customer experience. #cx #cxd #customerexperience #yourcustomersshoes #books