CX Case Studies (YouTube Videos)

A collection of my YouTube videos where we study the businesses at the top of the 2024 Forbes Customer Experience All Star List to see what they are doing right…
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a woman holding her hands to her mouth with the words omg customer overload
SOCIAL SOUP ?? TikTok Shop vs. Amazon vs. YouTube
SOCIAL SOUP ?? TikTok Shop vs. Amazon vs. YouTube
a woman holding a red and white megaphone with the words mind blowing cx
Serving Up Excellence: The Chick-fil-A Approach to Customer Experience
Serving Up Excellence: The Chick-fil-A Approach to Customer Experience
the words have great written on a comic book page with clouds and stars around it
Beyond Fuel: The All-Star Customer Experience at Buc-ee's
Beyond Fuel: The All-Star Customer Experience at Buc-ee's